Getting started with a new piece of software or even a whole new business can be daunting, but with the help of the Open Food Network UK team you will be up and running in no time!  

Please browse through our multimedia self-help guides, or scroll down for information about our one-to-one support packages or Group Coaching Programs

Set up your OFN food hub in 5 quick and simple steps

Essential social media & marketing tools & tips: coming soon!

Learn from Case Studies: coming soon!

Global User Guide: Reference for ‘everything and anything OFN’

One-to-One Support

Want an additional helping hand to get you up and running?

Whatever the size of your enterprise, we all need a bit of extra support to get us started sometimes.  For this reason we 
have a dedicated support team experienced in ‘on boarding’ enterprises. With a one off payment of £120 (inc VAT) – which is offset against future user fees – you will receive: 

  • 30 minute screen share phone call for up to five producers who hope to eventually supply your new OFN hub.  The screen share can either covers the basics of how OFN works and how to set up or we can focus on a specific issue which they are struggling with. The sessions will be recorded (with your permission) and emailed to you with further advice. Excellent for looking back on to refresh your mind at a later date!
  • For large food hubs (comprising of many supplying producers) we can host a webinar for all those involved in your new OFN initiative.
  • Email and phone support for 6 weeks while you are setting up.

*The total upfront payment of £120 (inc VAT) for our support package will be credited against your user fees.  Once this has been used up, user fees will be 2.4% (inc VAT) on our starter package- see Pricing page for more details. 

Bespoke Support

Sometimes it is useful to have some additional support while you are running – to get to grips with a new feature, import products from a suppliers list or to integrate OFN with an accounting package, email tool or another external system.  Ask us for a quote through our Support Form.

Support Package Bursaries

In need of a little extra helping hand to establish a prosperous food hub on OFN but don’t have the resources to pay for one of our support packages then please get in touch. Bursary application forms will be available soon! 

Group Coaching Program

We know that growing a community food enterprise is really tough work. In order to thrive every community food enterprise experiments, explores and innovates within their local community. While each community food enterprise does this every day, often this learning goes unnoticed and unshared. Wouldn’t it be great if community food enterprises could share their learning and experimentation, month to month, to help each other grow?

We think so! This is why we have started the OFN Group Coaching programme. Every month a group of 4 community food enterprise managers come together for a 2.5 hour online session. Each session, participants will give updates from the last month. Everyone also brings a specific challenge that they would like to talk through with the group – something that you or the enterprise are struggling with. Examples include – internal conflicts, how to attract new customers, how to set prices and margins. Other members of the group will ask questions and work together to help you find answers.

Contact us now if you would like to be part of the next set of sessions.  

Read more about past participant experiences here.